Workforce statistics

Headcount development            
             
FTEs in the Group    Dec. 31, 2016 Dec. 31, 2015 a Dec. 31, 2014 a Dec. 31, 2013 Dec. 31, 2012
Total   218,341 225,243 227,811 228,596 229,686
Of which: Deutsche Telekom AG   22,571 26,205 28,569 29,577 30,637
Of which: civil servants (in Germany, with an active service relationship)   15,999 18,483 19,881 20,523 21,958
Germany operating segment   66,142 68,638 68,754 66,725 67,497
United States operating segment   44,820 44,229 39,683 37,071 30,288
Europe operating segment a   48,883 51,125 53,499 53,265 57,937
Systems Solutions operating segment a   43,724 44,504 46,244 49,540 52,106
Group Headquarters & Group Services   14,772 16,747 19,631 21,995 21,858
Breakdown by geographic area            
Germany   104,662 110,354 114,749 116,643 118,840
International   113,679 114,888 113,061 111,953 110,846
Of which: other EU member states   59,456 60,710 63,032 63,939 63,244
Of which: rest of Europe   2,581 2,945 3,127 3,238 9,422
Of which: North America   45,364 44,803 40,346 37,856 31,037
Of which: rest of world   6,278 6,431 6,556 6,920 7,143
Natural attrition  % 4.0 4.4 4.2 4.2
Of which: Germany % 1.4 1.3 1.4 1.8 2.0
Of which: international  % 8.1 9.3 8.6 7.6
Productivity trend b            
Net revenue per employee thousands of € 331 306 275 262 250
 
a Business customer operations at Magyar Telekom in Hungary, which had previously been organizationally assigned to the Systems Solutions operating segment, have been managed and reported under the Europe operating segment since January 1, 2016. Comparative figures have been adjusted retrospectively. For more information, please refer to Note 31 “Segment reporting” in the notes to the consolidated financial statements.
b Based on average number of employees.
Personnel costs            
billions of €
     2016 2015 2014 2013 2012
Personnel costs in the Group   16.4 15.8 14.7 15.1 14.7
Of which: Germany   9.8 9.4 9.1 9.4 9.2
Of which: international   6.6 6.4 5.6 5.7 5.5
Special factors a   1.6 1.2 0.9 1.4 1.2
Personnel costs in the Group
(adjusted for special factors)
  14.8 14.6 13.8 13.7 13.5
Net revenue   73.1 69.2 62.7 60.1 58.2
Adjusted personnel cost ratio  % 20.3 21.2 22.0 22.7 23.2
Personnel costs at Deutsche Telekom AG under German GAAP   3.5 2.9 2.8 3.1 3.3
 
a Expenses for staff-related measures.