Corporate responsibility

There is a growing social expectation for sustainable business practices. The UN specifically includes business enterprises in its appeal for sustainable development with the 17 sustainable development goals (SDG) of its Agenda 2030. We have accepted this responsibility, with the focus placed on our products and services. ICT technologies play a key role in sustainable development. Potential benefits include the ability to reduce greenhouse gas emissions, make sparing use of resources and improve healthcare coverage. We commenced the analysis of our portfolio on the basis of sustainability aspects in 2014. The result for 2016 showed that 39 percent of our revenue was generated with products and services that offer sustainability benefits. 12

As a leading European telecommunications provider, our goal is to lead the field in sustainability; we are committed to responsible actions across our entire value chain. Our sustainability engagement is systematically geared to the expectations of our stakeholders – our customers, suppliers, employees and investors. With them, we discuss topical issues and provide regular opportunities for personal exchange. In our ongoing online survey, we identify the aspects of sustainability that are most important to our stakeholders. The survey enables participants not only to weight topics according to their relevance but also to assess our performance in the individual fields. This information is then fed back into our materiality analysis. The analysis helps us organize our sustainability activities and structure relevant reports. 17

The following matrix shows some of the key sustainability topics from a corporate and stakeholder perspective.

Chart: Materiality matrix