Annual Report 2013

Key data of the Group.

T 002
  2013 2012 2011 2010 2009 2008 2007
 
Prior-year figures have been adjusted on a pro forma basis. Totals were calculated on the basis of precise figures and rounded to millions.
 
Group
aIncluding business customers (corporate mobile customers and fixed-network lines) that were reclassified from the Europe to the Systems Solutions segment with effect from January 1, 2011.
bExcluding wholesale.
 
Germany
cStationary wireless solutions have been reported under mobile communications since October 1, 2011.
 
United States
On May 1, 2013, the number of prepay customers increased by 8,918 thousand in connection with the acquisition of MetroPCS.
 
Europe
The Europe operating segment includes the national companies in Greece, Romania, Hungary, Poland, the Czech Republic, Croatia, the Netherlands, Slovakia, Austria, Albania, the F.Y.R.O. Macedonia, and Montenegro.
The customers of our national companies in Bulgaria have not been included in the Europe operating segment since August 1, 2013 following the sale of the shares held in the companies. They have been eliminated from historical customer figures to improve comparability.
Since January 1, 2013, fixed-network lines have been broken down by technology. This change also includes the addition of broadband cable lines and the disclosure of wholesale PSTN lines together with the unbundled local loop lines (ULLs). The comparatives for 2012 and 2011 have been adjusted accordingly.
For better comparability, the customers of T-Mobile UK, who were transferred to the EE joint venture as of April 1, 2010 following the merger of T-Mobile UK and Orange UK, were subtracted from all historical customer figures.
The OTE group has been fully consolidated since February 1, 2009. Prior-year figures have been adjusted accordingly on a pro forma basis.
Zapp (Romania) has been consolidated since November 1, 2009. Prior-year figures have not been adjusted.
The fixed-network and broadband lines in the Netherlands are included in the figures for all years shown.
 
Systems Solutions
dThe comparatives for 2007 through 2010 have not been adjusted.
e Cumulative figures as of the reporting date.
f Ratio of average number of hours billed to maximum possible hours billed per period.
Groupa              
Mobile customers millions 142.5 127.8 125.1 124.6 130.6 126.8 114.5
Fixed-network lines millions 31.0 32.4 34.7 36.0 38.5 41.5 44.7
Broadband linesb millions 17.4 17.2 16.9 16.4 15.4 13.9 11.4
Germany              
Mobile customersc millions 38.6 36.6 35.4 34.7 39.1 39.1 36.0
Fixed-network lines millions 21.4 22.4 23.4 24.7 26.2 28.3 30.8
Of which: IP-based millions 2.1 0.9 0.5 0.1 0.1 0.0 0.0
Broadband lines millions 12.4 12.4 12.3 12.0 11.5 10.6 9.0
TV (IPTV, satellite) millions 2.2 2.0 1.6 1.2 0.8 0.4 0.1
Unbundled local loop lines (ULLs) millions 9.3 9.4 9.6 9.5 9.1 8.3 6.4
Wholesale unbundled lines millions 1.6 1.3 1.2 1.0 0.6 0.2
Wholesale bundled lines millions 0.4 0.5 0.7 1.0 1.6 2.5 3.5
United States              
Mobile customers millions 46.7 33.4 33.2 33.7 33.8 32.8 29.8
Europe              
Mobile customers millions 56.7 57.4 56.0 56.2 57.7 54.9 48.7
Fixed-network lines millions 9.5 10.0 10.6 11.3 12.3 13.2 13.9
Of which: IP-based millions 2.7 1.9 1.1 n.a. n.a. n.a. n.a.
Retail broadband lines millions 5.0 4.8 4.6 4.4 3.9 3.3 2.4
TV (IPTV, satellite, cable) millions 3.6 2.9 2.7 2.4 1.9 1.3 n.a.
Unbundled local loop lines (ULLs)/wholesale PSTN millions 2.3 2.2 2.1 1.5 1.1 0.7 0.3
Wholesale bundled lines millions 0.2 0.2 0.2 0.2 0.2 0.3 0.4
Wholesale unbundled lines millions 0.1 0.1 0.1 0.0 0.0 0.0 0.0
Systems Solutions              
Order entryd millions
of €
8,259 8,737 7,396 9,281 9,305 10,235 n.a.
Computing & Desktop Services
Number of servers managed and serviced
units 62,308 57,121 58,053 58,073 47,092 56,734 39,419
Number of workstations managed and serviced millions 1.31 1.93 2.00 1.95 1.86 1.51 1.46
Systems Integration
Hours billede
millions 6.6 6.3 n.a. n.a. n.a. n.a. n.a.
Utilization ratef % 82.5 85.1 n.a. n.a. n.a. n.a. n.a.